How Complete Sweep Achieved Operational Efficiency with EQUIPR Software

About Complete Sweep

Complete Sweep is a leading provider of comprehensive street sweeping, water cart & line removal services across various industries, offering reliable and professional solutions to keep public and private spaces clean. With a reputation for efficiency and excellence, Complete Sweep has been trusted for its dedication to customer satisfaction and sustainability.

The Challenge

Complete Sweep faced challenges in streamlining its administrative processes, particularly with managing paper-based dockets and pre-starts. These paper trails were time-consuming and often delayed the invoicing process, leading to longer turnaround times for both internal operations and customer job costings. Additionally, managing recurring jobs, tracking service schedules, and keeping accurate records of equipment utilisation proved inefficient, creating bottlenecks that affected overall productivity.

The Solution: EQUIPR Software

In search of a solution that could digitise their processes and enhance operational efficiency, Complete Sweep turned to EQUIPR Software. Since implementing the software (EQUIPR Allocate + EQUIPR Operator) six months ago, they have successfully transitioned from a paper-based system to a fully digital workflow, empowering their team with real-time access to essential job and equipment data through a mobile app.

Key Results

• Reduced Administrative Workload: The EQUIPR Operator mobile app enabled Complete Sweep to completely eliminate the need for paper dockets and pre-start forms. Operators can now complete and sign job dockets directly from their phones, and these are emailed to customers immediately after a job is completed. This shift has led to a 70% reduction in paper usage.
• Faster Invoicing: The time required to issue daily invoices has decreased from an average of 4-5 days to just 1-2 days. This improvement has helped customers with more accurate and timely job costings, enhancing the overall customer experience.
• Enhanced Job Management: EQUIPR Allocate search functionality allows Complete Sweep to easily locate old jobs, contacts, and addresses. Recurring jobs can be scheduled and duplicated effortlessly for future work, and additional notes and maps can be permanently attached to job addresses for future reference.

Looking Ahead

Complete Sweep is already seeing the long-term benefits of EQUIPR Software, with increased efficiency across all levels of the business and a more environmentally friendly approach to daily operations.

Testimonial

“Complete Sweep undertook a detailed analysis of software providers that would suit our unique business requirements. After reviewing many choices, we decided to go with EQUIPR Software for a number of reasons including the ease of use for our operators, customisation, features, support & of course price. I have been involved with other major software implementations at other hire businesses and some have gone smoothly and others disastrous. EQUIPR helped us to slowly transition our paper based system to their software allowing us to be confident when we went live. The implementation & support team are knowledgeable and helpful anytime we requested something of them, and even if it wasn’t something they could immediately implement they would advise if it could be done via the next update. We feel that EQUIPR was the right choice for our business”
— Dean, Accounts Manager, Complete Sweep

Conclusion

By partnering with EQUIPR Software, Complete Sweep has taken significant strides toward becoming a more sustainable, efficient, and digitally empowered business. The software has not only improved the speed and accuracy of their administrative processes but also enhanced the overall experience for both their operations team and customers.